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  • What material is my child provided in a workshop?
    If your child attends an online workshop, you will be emailed the presentation slides and a test/worksheet. Students who attend a face-to-face workshop will have both presentation slides and test/worksheet printed for them. After the workshop, you will be emailed with a link to Digify to access your Bonus Material. You will not be able to print from the Bonus Material via Digify. If you would like a printed version of the Bonus Material you can either collect it at no charge from the office or it will be posted to you for $30.
  • Can I make a booking over the phone?
    Bookings for workshops and practice exams can be made online or by phone. We appreciate that trying to determine the workshops that are appropriate for your child can be quite confusing and we are more than happy to guide you through the process over the phone. Once you have made a booking, changes and cancellations can be made within your own online portal, as long as they align with our cancellation policy (cancellation fees may apply). Tuition, interview and portfolio appointments can only be made via phone or by emailing us at: info@hendersons.com.au. For tuition enquiries, please email tuition@hendersons.com.au.
  • When should I do the workshops?
    If your child is preparing for entrance to a Selective Entry High School, it can take between 6 and 9 months to complete all the recommended workshops. If your child is preparing for a Scholarship or Academic exam, we recommend allowing between 3 and 6 months to complete all the recommended workshops. We recommend you work backwards from the exam date and complete your final practice exams a week or two prior to the real exam. This will allow your child time to review their results and complete further practice, if required. In addition, it is our recommendation that you spread the workshops out and only complete one workshop at a time. The workshops can be quite intensive and a break between each can be beneficial to students.
  • What order should I do the workshops in?
    It does not matter the order your child completes their workshops. Please choose according to your availability.
  • Can I swap days within a multi-day workshop?
    You must be able to attend all days within a multi-day workshop. Please ensure all dates work with your availability, prior to enrolling. Please refer to the Terms & Conditions for our cancellation policy.
  • Can I only do one day of the writing or maths course?
    You must be able to attend all sessions of a workshop. Each session of a workshop contains new content that builds and develops on the skills and knowledge develop in the previous session.
  • What if my child is sick and cannot attend a session?
    If a student misses Day 1 of a workshop we will cancel all the remaining dates and, if possible, reschedule your booking. If it is Day 2, 3 or 4, we will place you on the waiting list for the next available set of workshops; however replacement workshops are not guaranteed.
  • Can I cancel or change a booking?
    Please refer to our Terms & Conditions for details.
  • How much do I need to pay?
    Please refer to our Terms & Conditions for details.
  • What discounts do you offer?
    We do not offer discounts; however, we encourage families experiencing financial difficulties to contact our office. All decisions about discounts will be made by Management.
  • How many students are in a workshop?
    We have a maximum of eight (8) students in each workshop. Private tuition is available for one-on-one assistance.
  • Do they get homework in class?
    In some writing workshops, students are required to write an essay before the next class. All other workshops have optional homework.
  • Are the workshops enough to prepare for the exams?
    The workshops have been developed by experienced teachers utilising feedback from students about previous exams. By completing the recommended workshops and at least one practice exam students are well prepared for their exam.
  • What year level is the content in the workshops?
    The content of the workshops is usually at least a year above the students' current grade level.
  • Why are some workshops shared between year levels (i.e. Yr4/5 Verbal)?
    In these workshops, the emphasis is on learning the techniques and skills required to complete the exam paper.
  • What am I paying for when I book a workshop?
    Our workshops are focused on a student-teacher interaction. You are, therefore, paying for a highly experienced teacher educating your child in order to familiarise them with the content we expect them to find on the real exam. Hendersons are not a publishing company and we do not focus our attention on hard copy material. Our value is in the interaction between teacher and student.
  • What happens if I book a face to face workshop and we go into lockdown?
    All face-to-face classes and practice exams are automatically converted to online if the Victorian Government directive instructs us to close. Please note that the directives do differ for different businesses, and this can differ for different tuition companies. It can take multiple days for the Department or Education and Training and the Department of Health and Human Services to confirm the restrictions applicable to Hendersons, but we will notify our customers as soon as we possibly can. We appreciate our customers flexibility when dealing with these difficult lockdowns.
  • What is the 5% rule?
    The maximum number of students admitted into Melbourne High School, The Mac.Robertson Girls’ High School, Nossal High School and Suzanne Cory High School, combined must not exceed 5% of any one school’s Year 8 enrolment. Applicants who missed a place because of the 5% rule or were within 5 marks of the score of the last student offered a place, will be invited by the School to apply under the Principal’s Discretionary Category for that individual school.

FAQ

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